Thursday, December 22, 2005
More Bang for Your Buck: Returns
It's a holiday tradition - after we open gifts on christmas, we go back the next day and get what we really want. But before you fight another round of mall traffic, it's important you know the different exchange policies. In tonight's More Bang for Your Buck, 7's Tom Haynes shows us the rules of the return.
WSVN--From socks to not so fabulous shirts, we've all gotten gifts that make us grovel.
Michelle: "Sometimes I don't like all of my gifts. Sometimes I need to return my gifts."
But if you're like Michelle Horvorka, making a return can almost ruin the holiday.
Michelle: I'd really prefer the process be as easy as possible. I dont want them to have to go through the lines and the chaos that goes with returning gifts."
To make the process easier, many retailers are changing their polices. At most larger stores like costco, you can return just about any item any time...As long as you have a receipt.
Costco Worker: "Basically, anything you can purchase from Costco that we can verify was purchased at Costco, we will return."
While at places like Best Buy, you have until January 24 for all merchandise except laptops.
Mike: "It's a 14 day return policy for a notebook computer that's the only difference that dosen't change during the holidays."
Now, if you don't have a receipt, your options are limited. Some stores will only let you exchange the gift for a similar item. While at other stores, you should expect store credit for the lowest price the present was ever sold.
Mike: "It would be the lowest price in the system without a receipt."
But because each store is different, it's always best to check the policy on the back of the receipt also, never tear open the wrapper. It's best if the gift is in it's original box. And don't make too many returns. Many retailers are rejecting people who seek returns too often.
Mike: "Sometimes the best thing to do is buy a gift card."
Just don't expect to exchange a gift card for money. Almost all stores refuse to trade them for their cash value. Michelle is hoping her loved ones will unwrap a little return relief. By including gift receipts, she's finally learned her lesson.
Michelle: "If the return thing was easy for me, id probably return a lot more gifts and not end up keeping stuff that i dont want."
As for returning gifts online, most websites only require you have the original packaging slip and you pay the cost of shipping the gift back.
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