Wednesday, November 14, 2007
Help Me Howard: Hanna Montana
Whether it's sports or a hot concert, South Florida plays host to many big time events. But if you are of the pint sized variety, there is nothing bigger right now than Hannah Montana. One South Florida mom wanted tickets badly, so she paid to join a popular fan club online. However, when she didn't get tickets, she felt sold out by the website, so she turned to 'Help me Howard' with Patrick Fraser.
WSVN -- If you have a young child, you don't need me to tell you who this is.
If you don't know, kids call her Hannah Montana.
Hannah Montana: "You know you've got the best of both worlds!"
Needless to say Hannah is a little on the popular side.
Nicole Alberto: "She is beautiful, I like her songs, she is a pop star, and I love her hair, and the way it goes."
Hannah, whose real name is Miley Cyrus, has her own show on the Disney Channel, which draws millions of kids each night.
Silvia Nadal: "It's a good character. She has a nice show. It's entertainment. It's a family show that we can watch together. It's not an aggressive cartoon."
With her parents' approval.
Nicole has decorated her room in Hannah's honor.
Silvia Nadal: "She finds in Miley, in Hannah Montana, what she wants to be when she grows up."
Nicole Nadal: "A pop star."
Silvia Nadal: "A pop star."
So, when Silvia heard this summer that Hannah Montana was performing, she heard about the singer's website called Mileyworld.com, so she checked it out.
Computer sound of Miley: "Being a member of Miley World gives you the opportunity to buy tickets to my concert before anybody else."
Silvia Nadal: "Before anybody else. I mean, that's her saying that."
Silvia paid the $29.95 to join the website, and, when the tickets went on sale for Mileyworld subscribers, she was ready.
Silvia Nadal: "We were signed in on three different computers. My laptop, my husband's laptop, and the desktop we have in the house."
Silvia Nadal: "Ten sharp we were in it, and it was sold out."
Silvia was disappointed. Nicole was devastated.
Silvia Nadal: "But, when I had to tell her, that all we did, with all these hopes of getting the tickets were gone, she cried all night. That day she was very sad."
Patrick Fraser: "Nicole, what did you think when your mom told you there was no tickets?"
Nicole Alberto: "I was a little sad, I didn't cry. I was just a little sad, that's it."
Further irritating Silvia, she then saw that ticket brokers were able to buy plenty of tickets for the show and had them for sale, if you happened to be a billionaire.
Silvia Nadal: "What I found awkward is that they are playing with kids' feelings because, even if I wanted to, I can't afford $5,000 for a ticket, and it wouldn't be not only one ticket, I'd have to buy two, because somebody has to go with her, she is a 5-year-old."
Silvia feels like she was misled and her daughter let down.
Silvia Nadal: "I want to be able to take my daughter to the concert. That's my dream now, seeing her dream come true. I was her age once."
Silvia Nadal: "I love you. Who do you love?"
Nicole Alberto: "Hannah Montana."
But was Silvia misled when she paid Mileyworld $29.95 for the first shot at Hannah Montana tickets?
Let's bring in the guy who could have been a rock star but instead chose to be a lawyer, Mr. Finkelstein.
Howard Finkelstein: "Silvia might feel she was misled, but, legally, the company did nothing wrong. The failure to get the tickets is because of what the law calls, 'an impossibility of fact.' In other words, the failure to get the tickets wasn't due to the webpage's negligence. It was because the demand made it impossible for most people to have a chance to buy tickets."
When we spoke to the president of Mileyworld, he told us membership in the site gives you first crack at tickets, but does not guarantee tickets. He said the site did have 50 percent of the tickets for each concert, but the demand for tickets was comparable to the Beatles. It was overwhelming, and they could not meet the demand. He said he understood parents do not want to disappoint their children, and he is sorry for what has happened.
And he did something about it. Silvia's reaction tells you what it is. After we talked to Mileyworld, they got Silvia four tickets to the Hannah Montana concert. Needless to say, they are happy.
Silvia Nadal: "Thank you, Channel 7. You're going to make two little girls' dreams come true. I am very very happy. Thank you for all the help."
Not just four tickets for Silvia, Nicole and their friends, four tickets on the floor, nice of Mileyworld to help us out. But there are thousands of other kids who joined the fan club and didn't get tickets. Now one lawyer in Tennessee is trying to cash in. He is suing the fan club. Howard says odds are he will lose. If he finds a way to win, the kids still won't get tickets, just their $29.95 back, but the lawyer will get rich.
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