Thursday, April 14, 2005
That's Just Wrong: Cruiseship Controversy
She and her husband were going to take a big cruise to celebrate their 20th wedding anniversary. But he was tragically killed in an accident. Now the cruise line is telling her go alone, or forfeit the cost of the trip. And that has her saying: That's just wrong. Here's seven's Craig Stevens.
WSVN -- Anne Endsley and her husband loved to take cruises.
Anne: "Most of our trips have been out of South Florida."
They have pictures from cruises through out the Caribbean.
Anne: "We went to St. Marteen, every place in the eastern Caribbean. It was just a terrific trip."
So naturally when their 20th wedding anniversary neared they decided to celebrate with a really big cruise.
Anne: "We were schedule to fly to New York and take an Air France flight to Marseilles france. We would be leaving from Marseilles and in seven days and end up in Rome."
And then take another cruise from Rome back to France. It would have been a two week trip, but tragedy struck.
Anne: "My husband was killed unexpectedly by a red light runner."
Anne asked the cruise line and the airlines she booked her trip through to refund her money.
Anne: "The airlines couldn't be more accommodating. They furnished an immediate refund."
But the cruise line was not so nice. They are only willing to refund the cost of her husband's trip.
The cruise line said that this is the penalty that you pay for not taking insurance."
The cruise line expects Anne to pay for her portion, or go on her big anniversary cruise -- alone.
It's painful and it seems unnecessary. Heartless comes to mind.
When we contacted the cruise line, they told us they have a standard $750 dollar penalty for canceling a cruise.
In Anne's case it was two people on two cruises, which amounted to a $3,000 penalty.
They said they would not refund the money because Anne didn't purchase insurance.
But after hearing her story: They agreed to give her a $3,000 gift certificate for use on any of their ships.
Going on a cruise is the last thing on Anne's mind. But she says that at least it's something.
Anne: "It's just like one more thing. It seems hard to imagine that you can pay for the cost of a very nice funeral for the same cost that it would be to go to Europe."
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