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PrintThat's Just Wrong: Dealership Dilemma
Reported by:
Producer:
Diana Reed
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Whether it's a boat or a car, dealing with a dealership is never easy. But even when a contract is signed and sealed, a deal isn't always a deal. That's at least what happened to one local man. He says the dealership went back on their word and that's just wrong.
WSVN--Whether it's swimming or fishing, enjoying the ocean is a South Florida pastime.
But for Jack Ehrenfeld, something is missing his new boat.
Jack Ehrenfeld: "The dealer now has my trade in boat and trailer, all the money and won't deliver the new boat."
You see Jack's deal with a local dealership recently hit some rough waters. When Jack negotiated with the dealership, he agreed to trade in his old boat and pay the difference. He even has a contract marked paid in full. But the day Jack was supposed to pick it up ... His plans were sunk by an unexpected phone call.
Jack Ehrenfeld: "They wanted approximately $1200 additional."
The dealer said his trade in needed more work. And Jack said that's just wrong.
Jack Ehrenfeld: "I barked. I simply said we have a contract. It's paid in full. You've had my boat for six days."
Now in basic boating terms, you could say this deal sounds shipwrecked. But what happens when the dealership makes an honest mistake and misjudges the value of a boat?
Jack Ehrenfeld: "Either you deliver me the new boat or give me back all my money and I'll take back my trade and go away."
Fortunately for Jack, hope floats... And before he let his dreamboat slip away, he called 7 news.
Jack Ehrenfeld: "Negotiate with them so they become reasonable and don't demand the extra money and deliver the new boat."
And that's exactly what we did. When we contacted the dealer, they told us they felt Jack wasn't completely honest about the condition of the boat. When we pointed out they gave him a paid in full receipt, they agreed to split the repair bill And now for Jack, it's finally anchors away.
Jack Ehrenfeld: "I absolutely want to go boating. I'm 59 years old and the days go by kinda fast."
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