Local airport security misses wrong boarding pass
FORT LAUDERDALE-HOLLYWOOD INTERNATIONAL AIRPORT, Fla. (WSVN) -- A local airport had a security slip-up after a passenger made it all the way to a seat on a plane with someone else's boarding pass.
The Delta counter at Fort Lauderdale/Hollywood International Airport, issued Lindsey Dimattina her boarding pass for New York, Sunday. Both the counter and Dimattina did not notice that the boarding pass had the wrong name on it.
Dimattina then made her way to security. "Before you're even allowed in the line, they check your I.D. and your boarding pass," said Dimattina. "Didn't even look at it, didn't even look at the people around me, any of their boarding passes."
At a second security checkpoint, Dimattina again handed over her I.D. and boarding pass to an officer. "He looked at my driver's license, then looked at my boarding pass with his flashlight, he looked at my driver's license then my boarding pass, signed off on my boarding pass about three times," said Dimattina.
When Dimattina handed over her boarding pass at the gate, Delta workers scanned it and let her on the plane.
It wasn't until Dimattina was on the plane that the mistake was discovered. "A girl comes up to me and she goes, 'I have seat 12D,' and I go, 'No, I have 12D,' and so we called the stewardess over to help us, and as we are waiting, we looked at our boarding passes and my boarding pass had her name on it," said Dimattina.
The other passenger had the same first name as Dimattina, but different last name, which no one noticed until the other Lindsey boarded second. "She said, 'Coz I went on after you, they said that my ticket had already been scanned, they thought I had been on the plane already, and they just let it slip,'" said Dimattina.
The slip in security made some of the passengers on board the plane uncomfortable. "People sitting around me were all like, 'We can't believe that happened, that makes us so uncomfortable, we're very unsettled by that, I can't believe they just let someone walk through security like that with someone else's name,'" said Dimattina.
Dimattina reported the incident to Delta, who gave her a voucher for the flight. She also said she reported the problem to the airport directly, and the airport has said it is investigating.
TSA released a statement saying, "TSA is reviewing allegations that document verification procedures were not followed properly at Fort Lauderdale Airport. Passengers are subject to a robust security system that employs multiple layers, including watch list matching, thorough screening at the checkpoint, Federal Air Marshals, armed pilots and a vigilant public, as well as many others, both seen and unseen. The system is designed so if one layer of security does not meet our standards, there are many others in place to ensure the safety of the traveling public."
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