Overpayment Refunds - WSVN-TV - 7NEWS Miami Ft. Lauderdale News, Weather, Deco

Overpayment Refunds

Posted: Updated:

WSVN -- If you are one of those people who never wants to retire, then cover your ears for a few seconds as Margaret talks.

Margaret Culpepper, Billed Twice: "It's great. It's wonderful. I don't know how I ever worked. I think it's my calling. I should have been retired all my life."

Margaret loves spending more time with her children and grandchildren. And Margaret has time in retirement to check on those detailed bills- like the one from her phone company.

Margaret Culpepper: "I had been overcharged."

Margaret started compiling her phone bills, going back to 2009. She has U-Verse and a separate landline. And on each one, it turns out, she was charged for the same Internet service.

Margaret Culpepper: "I had no idea."

Do the math. Margaret had paid $20.95 for 20 months for the extra Internet line.

Margaret Culpepper: "The amount is for $439."

Margaret asked the phone representative when she could expect her $439 refund. And she was told you won't get it back.

Margaret Culpepper: "It's my responsibility. It's my fault and it was not their policy to provide a refund."

Margaret admits she should have caught this double charge for the Internet. But she says, AT&T needs to accept some responsibility as well.

Margaret Culpepper: "I would never keep money if I had overcharged someone. I would give back money that is not mine."

And Margaret says as a retiree you realize you have more spare time, but less spare change.

Margaret Culpepper: "To me, $439 to me is a sizable amount. It's enough to call Help me Howard."

Well Howard, if you overpay a company for nearly 20 months, do they have to return your money?

Howard Finkelstein: "Yes they do because of what the law calls "unjust enrichment". In other words, the law will not allow you to collect money that you did not earn. There is a time limit- you can only go back 4 or 5 years, depending on the contract."

We then spoke to AT&T, and to be blunt, we were stunned. They didn't just return Margaret's $439. Instead, they gave her $100 off her next bill and then $59.05 off her bill for the next 12 months. A total refund of $808.

Margaret Culpepper: "I am astounded."

As for their refund policy, an AT&T spokesman told me, "We review them on a case by case basis."

Margaret Culpepper: "The generosity of the people with whom I spoke."

Margaret was very happy with AT&T and those guys from the little TV station in South Florida as well.

Margaret Culpepper: "Yes I am grateful to Help me Howard because this would not have happened without your group and your fine people."

Patrick Fraser: "You hear that? She called us fine. Oh she meant Howard. We do the work, the lawyer gets the credit. Anyway, whether you get your bills in the mail or in emails, every once in awhile, take the time to read them thoroughly. You may see mistakes or find you are paying for something you no longer need.

Troubles left your ears ringing? Ready to hang up and get help? Contact us. We won't charge you once or twice. We're free and worth it at that price.

CONTACT HELP ME HOWARD:

EMAIL: helpmehoward@wsvn.com (Please include your contact phone number when emailing)

REPORTER: Patrick Fraser at pfraser@wsvn.com

MIAMI-DADE: 305-953-WSVN

BROWARD: 954-761-WSVN

  • Local NewsMore>>

  • 2 cars vandalized in Miami Beach neighborhood amid anti-Semitism accusations

    2 cars vandalized in Miami Beach neighborhood amid anti-Semitism accusations

    Sunday, July 27 2014 6:56 PM EDT2014-07-27 22:56:13 GMT
    Police said this Infiniti SUV was defaced with cream cheese.Police said this Infiniti SUV was defaced with cream cheese.
    MIAMI BEACH, Fla. -- A South Florida family is declaring the actions of the person or people who, police said, vandalized two of their vehicles outside their home to be anti-Semitic.
    MIAMI BEACH, Fla. -- A South Florida family is declaring the actions of the person or people who, police said, vandalized two of their vehicles outside their home to be anti-Semitic.
  • Coral Springs toddler who nearly drowned in pool recovering

    Coral Springs toddler who nearly drowned in pool recovering

    Monday, July 28 2014 12:11 AM EDT2014-07-28 04:11:10 GMT
    2-year-old James Edwards2-year-old James Edwards
    CORAL SPRINGS, Fla. -- A South Florida boy who nearly drowned in his home's swimming pool is on the road to recovery, thanks in no small part to the support of the community and four crime-fighting reptiles.
    CORAL SPRINGS, Fla. -- A South Florida boy who nearly drowned in his home's swimming pool is on the road to recovery, thanks in no small part to the support of the community and four crime-fighting reptiles.
  • Small plane crash on Fla. beach: 1 dead, 1 injured

    Small plane crash on Fla. beach: 1 dead, 1 injured

    The scene of the plane crash near Venice Beach, Fla.The scene of the plane crash near Venice Beach, Fla.
    SARASOTA, Fla. -- A father was killed and his daughter seriously injured while walking along a Florida beach when a small plane crash landed Sunday on the Gulf Coast only feet from the surf, authorities said.
    SARASOTA, Fla. -- A father was killed and his daughter seriously injured while walking along a Florida beach when a small plane crash landed Sunday on the Gulf Coast only feet from the surf, authorities said.
Powered by WorldNow

WSVN-TV
Sunbeam Television Corp
1401 79th Street Causeway
Miami, FL 33141

Switchboard: (305) 751-6692
Newsroom: (305) 795-2777

Can't find something?
Connect with us here:
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and WSVN. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.